SHIPPING POLICY

1. Order Processing Time

• All orders are processed within 1–2 business days (Monday to Friday, excluding statutory holidays).

• Orders placed on weekends or holidays will be processed on the next business day.

• Once your order has shipped, you will receive an email notification with a tracking number.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

• Ontario (Local/Regional): 2–4 business days

• Rest of Canada (National): 4–7 business days

• Free Shipping Threshold: Free standard shipping on all Canadian orders over $50.00 (before taxes and discounts).

3. Shipping Carriers

We primarily ship via Intelcom (Dragonfly), FleetOptics, ICS Courier, Canada Post, UPS, and FedEx etc. Standard delivery options include tracking for all orders.

4. Sales Tax (HST/GST)

As an Ontario-based business, applicable sales taxes will be calculated at checkout based on the destination province or territory:

• Ontario: 13% HST

• Other Canadian Provinces/Territories: Standard GST/PST/HST rules apply based on the delivery address.

5. Delivery to P.O. Boxes & Remote Areas

• Deliveries to P.O. Boxes or remote northern areas are handled exclusively through Canada Post and may require additional shipping time.

6. Incorrect Address & Undeliverable Packages

• Please ensure your shipping address is complete and correct before completing your order.

• We are not responsible for orders delivered to incorrect addresses provided by the customer. Returned packages due to incorrect details or failure to pick up from a local post office may incur return shipping fees.

7. Damaged or Lost Packages

• If your package arrives damaged or appears to be lost in transit, please contact us immediately at customersupport@masterymart.ca with your order number so we can file a claim with the carrier and resolve the issue.